Stanley Furniture Return & Refund Policy
Return & Refund Policy
At Stanley Furniture, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, please review our return and refund policy below.
1. Return Period
You may return most items within 30 days of delivery for a full refund, provided they are in their original condition, unused, and in the original packaging.
2. Eligibility for Returns
To be eligible for a return:
- Items must be unused and in the same condition that you received them.
- Items must be in their original packaging.
- A receipt or proof of purchase is required.
3. Return Process
To initiate a return:
- Contact Us: Reach out to the Stanley Furniture retailer where you made your purchase or contact our customer service.
- Obtain Approval: Your return must be pre-approved by our customer service team.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped or damaged product upon arrival).
4. Refund Process
Refunds will be processed within 14 business days of receiving the returned product. The refund amount will be credited back to the original payment method used at the time of purchase.
5. Exclusions
The following items are not eligible for return:
- Customized or made-to-order items.
- Clearance items.
- Items sold as “as-is.”
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue, which may include repair, replacement, or issuing a refund.
7. Changes to the Policy
Stanley Furniture reserves the right to modify this Return & Refund Policy at any time without prior notice. Any changes will be posted on our website.
8. Contact Information
For questions or concerns regarding your purchase or our Return & Refund Policy, please contact our customer service team.